At MasterTools.in, we strive to offer high-quality digital services and tools to all users. While the majority of our tools and services are free to use, if we introduce premium or paid services, the following Refund Policy shall apply.
No Refund Policy (General Rule)
We follow a strict no-refund policy for any paid services, subscriptions, or digital goods once the transaction is completed. All purchases are considered final and non-reversible.
Exceptions – Special Circumstances for Refunds
Despite the no-refund policy, we understand that rare and genuine exceptions may occur. We may consider refund requests in the following limited cases:
- Accidental purchase of the wrong plan
- Duplicate or multiple charges for the same service
- Technical failure on our end is causing the service not to be delivered
- Non-usage within 24 hours (at our sole discretion)
- Server-side error causing complete tool failure (with evidence)
All such cases must be reported within 24 hours of the transaction.
Free Services Clause
Most tools on MasterTools.in are completely free to use and do not involve any transaction or purchase. As such:
- No refund applies to free services
- We do not charge hidden fees for free tools
- Free services are provided "as is" with no financial liability
Refund Request Timeline
Refund requests must be made within 24 hours of the original transaction. Requests beyond this window will not be entertained.
How to Request a Refund
To request a refund, users must:
- Email us at support@mastertools.in
- Include the payment reference, transaction ID, purchase date, and valid reason for the refund
- Provide supporting evidence if applicable (e.g., screenshot, bank statement)
Refund Review Period
Upon receiving a refund request, we will:
- Acknowledge your request within 2 business days
- Review and verify the request
- Provide a decision within 7 working days
Refund Decision is Final
MasterTools reserves the right to accept or reject any refund request based on internal evaluation. All decisions made by us are final and binding.
Mode of Refund
If approved, refunds will be processed through the original method of payment only (e.g., card, UPI, Razorpay). We do not offer refunds in cash or to alternate accounts.
Processing Time for Approved Refunds
If a refund is approved, it may take up to 7–15 business days for the amount to reflect in your account, depending on your bank or payment gateway.
Subscription Services
If we introduce subscription-based services in the future:
- A partial refund for mid-cycle cancellation will not be provided
- Cancellation of subscription prevents future billing only
- Refunds for auto-renewals must be requested within 24 hours of renewal
No Refunds for Misuse
If your account or access was restricted or terminated due to a violation of the Terms of Service, no refund will be issued for any remaining service time.
No Refund for Downtime
We do not provide refunds for temporary outages, tool errors, or minor bugs. Reasonable service disruptions do not qualify for refunds.
Refund Eligibility Verification
We reserve the right to:
- Request identification
- Request transaction proof
- Decline refund requests without sufficient verification
Tool Usage is Considered Consumption
Using a paid tool or service — even once — may be treated as consumption of the service, which may void eligibility for refunds.
No Refund for Feature Expectations
Refunds will not be provided for:
- Expectations of future features
- Tools not supporting a specific format/language/task
- Misunderstandings about tool capability
No Refund for Browser Incompatibility
We do not guarantee compatibility with all browsers or operating systems. Refunds will not be issued due to:
- CSS issues
- Rendering bugs in unsupported browsers
- Device-specific limitations
Discounted Purchases Are Final
Promotional or discounted purchases (e.g., coupon-based offers) are non-refundable.
Marketplace or Reseller Purchases
If any future services are sold through third-party marketplaces, refund requests must follow the respective seller’s refund policy.
Bulk or Enterprise Orders
Refunds for custom enterprise or bulk orders are handled via written contracts and are not subject to this standard refund policy.
Dispute Resolution for Refunds
If you believe your refund request was unfairly denied, you may escalate it to support@mastertools.in for re-evaluation. However, the final decision still rests with MasterTools.
Fraudulent Transactions
If a transaction is found to be fraudulent or unauthorized, and you provide sufficient evidence, we may initiate a refund and/or report the activity to payment authorities, law enforcement, or relevant banks for further action.
Chargeback Policy
Initiating a chargeback without contacting us first may result in:
- Immediate termination of access to paid services
- Permanent ban from future use of our platform
- Legal action if the chargeback is proven to be unjustified or abusive
We encourage users to reach out to our support team before initiating any dispute through banks or gateways.
Refund Denial Grounds
Refund requests will be denied in the following situations:
- “Change of mind” without valid justification
- Purchase made by mistake, but services have already been consumed
- Unsupported file formats, browser limitations, or misinterpretation of functionality
- Non-functional results caused by user-side errors (e.g., poor internet, ad blockers, extensions)
Technical Support Assistance
Before requesting a refund, users are expected to:
- Contact our support for resolution
- Allow us a fair chance to fix the issue (if any)
- Refunds may be denied if no support contact was made.
Taxation and Processing Fees
Refunds, if granted, may exclude applicable taxes or payment gateway processing fees, depending on the refund method and provider policies.
Refund Policy for Gifted Services
If you received access to a premium service as a gift or via a promo, you are not eligible for a refund unless the buyer requests and qualifies for it.
One-Time Refund Per Customer
We reserve the right to issue only one refund per customer (or per account, per card, per IP) to avoid misuse of goodwill policies.
Abuse of Refund Policy
Users who:
- Frequently request refunds
- Provide inconsistent or false information
- Attempt to use the refund policy to test/consume premium services for free
- … may be blacklisted from future transactions or banned permanently.
Refund Policy Visibility
This refund policy is prominently published on MasterTools.in. Users are deemed to have read and accepted it before making any purchase.
Third-Party Payment Gateways
Transactions made through payment processors (e.g., Razorpay, PayPal, Stripe) are subject to their terms and conditions as well. We do not control refund speeds or gateway processing policies.
Refunds Not Applicable to Tool Downgrade
Refunds are not provided for downgrading from a higher to a lower plan. If applicable in the future, downgrades will only affect future billing cycles.
Scheduled Tool Deactivation
If a paid tool is scheduled for discontinuation, we will:
- Provide at least 15 days’ notice
- Offer a pro-rata refund for any unused balance (if eligible)
Business Hours for Refund Handling
Refund requests are processed only on business days (Monday to Friday), excluding public holidays. Weekend submissions will be reviewed on the next working day.
Proof of Refund
Once a refund is approved and processed, you may receive an email with:
- Confirmation of refund approval
- Refund amount
- Estimated time for reflection
- Payment gateway reference number
Paid Feature Deprecation
If a premium feature is deprecated or removed:
- A pro-rata refund may be provided if no suitable replacement is offered
- Refund eligibility will depend on usage duration and tool criticality
Payment Currency Support
All transactions are processed in INR (₹) by default unless otherwise stated. Any currency conversion losses or charges are not refundable.
Refund Tracking and Escalation
If you don’t receive a refund within the estimated period:
- You may request tracking assistance
- Escalate the matter by emailing support@mastertools.in
- We will coordinate with the payment processor on your behalf.
No Refund for Trial Expiry or Missed Deadline
If you miss the window to cancel a subscription trial or fail to act before auto-renewal, no refund will be provided unless requested within 24 hours post-renewal.
Custom Services or Integrations
Refunds for custom-built features, tool integrations, or enterprise deployments will be handled based on the contractual agreement. This general policy does not apply.
Final Authority
All decisions regarding refunds rest solely with the MasterTools support and compliance team. We strive for fairness but reserve the right to protect the business from exploitation.
Contact Information for Refunds
For all refund-related queries, contact:
💡 Note: This Refund Policy applies only if and when MasterTools.in offers paid tools or services. Until then, our platform remains completely free to use, and this policy exists as a precautionary framework for future offerings.